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FAQ

You asked the questions and now here are the answers.

 

Shipping Information?

 

Our products are sent out via An Post for smaller orders and via package/parcel post for medium & larger orders, which will be recorded upon arrival at the destination.

 

Rep of Ireland

 

                          - Tiered shipping rates in place (maximum rate is €6.00)

                           - Orders shipped with DPD couriers for next day delivery €6.00 (cutoff for orders is before 12.00) 

                          - FREE shipping on orders over €50.00

*Please note this is a 3rd party courier service and you will receive a tracking number, 

any delays with delivery are out of our control**

 

                          - FREE Collection only from our Doggie Boutique in Cahir, Co Tipperary 

Europe & Worldwide 

 

                          - Tiered shipping rates in place
                          - FREE shipping on orders over €80.00
 

 

(Please see our currency exchange at right side bar for your convenience).

 

Normal shipping within Ireland is up to 5 working days and up to 13 working days for delivery overseas.

 

Orders placed before 14.00 (Irish time) will be normally shipped the same day (handmade items, Pet ID Tags or during busy times shipments may be delayed)

 

Orders placed over the weekend are normally processed the next working day Tuesday as we are closed on Monday's.  On Bank Holidays we open again on Wednesday.

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How to size/measure your pet?

There are 3 measurements that need to be taken when sizing for dog clothes:

*The Chest Measurement* – using a tape measure or string, measure the chest at its broadest point (this is usually directly behind the front legs).

*The Neck Size* – measure the circumference of your pet’s neck as you would for a collar. Ensure that this is not too tight (you should be able to get two fingers behind the measuring tape) before noting the measurement.

*The Body Length* – Measure from the base of your pet’s head (where the collar normally sits) along the backbone to the base of the tail (the point where the tail begins).

*Leg Length* – Measure from the point where the collar usually sits, straight down to the paws. (Although this measurement is not as important as the others, it will give an indication of how far down garments, such as hoodies, will fall on the legs).

Please note that it is not advisable to buy dog clothing based on breed or weight, we therefore recommend that you measure your pet correctly to ensure an accurate fit.  Also please see sizing charts for the different brands of clothing & accessories or contact us to discuss your requirements.

 

Can something be custom-made or personalised?

At the moment only our handmade BFW Accessories can be personalised.

 

Do you engrave your Pet ID Tags?

All our Dog and Cat ID Tags are durable and long lasting, available in a variety of shapes, colours and sizes.  As with all Pet ID tags if swimming with them on they will wear down quicker.  We engrave all our tags using a diamond drag as this we feel gives the nicest finish.

You can see our full range of Pet ID Tags here  Engraved Pet ID Tags.

Note: Your text will be engraved in UPPERCASE. The more information you require the smaller the text will have to be to fit all the information on the back of the tags.

Dog Identification
Dogs must at all times wear a collar that bears the name and the address of the owner inscribed on it or on a plate, badge or disc. Failure to have identification on a dog can result in an on-the-spot fine issued by a dog warden. Failure to pay this fine within a specific period can result in prosecution by your local authority.  See Here

If you are a member of a Club or Association we offer discount rates, please set up an account and then contact us below with your inquiry. Once approved you will qualify for special rates on all our Engraved Pet Tags.

We now also offer A3 size posters to display in your own premises if you would like to be an agent for DogTags.IE, contact us for more details!  

Where are we located?

Cahir, Co Tipperary, E21 EW21, Ireland. Directions are here.

For Opening Hours please see more details here BFWPETS.

 

Do you sell wholesale? Yes for orders over €150.00 before shipping is added.

Please set up an account and then contact us below with your inquiry.

 

Do you make everything you sell?

We purchase our products from reputable suppliers who pride themselves in superior craftsmanship. We do however make ALL our dog bows, dog collar bows and bling necklaces. We also make ribbon side release dog collars and leads in a variety of fun designs. A minimum amount of these products are available in our shop and are also made to order.

 

Returns Policy?

Please see our separate tag here for full details

 

Any other questions please feel free to contact us below or visit our Facebook Page and leave a comment.

Are we open during the Christmas Season?

We're closed from 24th December until Jan 6th but online orders will go out ASAP once placed during that time and we will also be available in our shop via appointments (afternoon/evening only)  Just call 087 605 7533 to reach us and leave a message or send a text and we will call you back. Our phone will be off but we will be checking for any messages during the day :) Thank you and Happy Christmas!

 


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